PRO Call Center system is based on Asterisk, the world’s most widely adopted open source communications platform.
Our contribution to Asterisk: 0% call loss:
* During the working hours, the call may be lost before the agent answers it, due to error from the customer side or long waiting time at the rush hours, the system searches the customers database for the lost call number:
- If the caller number already exists, a ‘Call Back’ task is created automatically for the employee who is responsible about this customer to call back him.
- For the new caller, he’s added automatically to the customers database, and a ‘Call Back’ task is created automatically for a sales man to call back him.
* For calls after the working hours, we have IVR that provides 2 options:
- Enable caller to leave a voice mail that will be sent immediately by email to the intended employee.
- Divert calls to a mobile number, if there’s an employee assigned to handle those calls.
If the employee didn’t reply the diverted call, the system searches the customers database for the caller number and handles as explained above.